HP Deskjet 1000 printer says that the cartridge is jammed

1. Disconnect and install the printer again.
2. Turn off the printer by pressing the power button for about 10 seconds and turn it on again.
3. Disconnect all of the printer from any USB’s and the electricity and connect it again.

There is another option which provides service and the HP page for your users to click on for more info to see the official release of the product.

car HP jam

Problem

The message "Support the jammed cartridges / clear the jam and press OK" in the control panel. The product can also have one of the following problems:

• A paper jam
• The product does not print
• Printing stopped unexpectedly

How to use the solutions in this document

A carriage jam can occur for several reasons, such as obstructions in the carriage path, a paper jam, or even issues with the product software.

To solve the carriage jam, try each solution in this document, and then use the steps in this section to print a self-test page and determine if the product hardware functions correctly.

Once you have solved the carriage jam and the product prints a self-test report correctly, there is no need to continue troubleshooting the problem.